Load Close Issue – Error when “Close all work”

Once in a while we get into load close issue, user will get into either one issue.

When closing all work, we get an error message as below.



Run SSRS report


The report will look like this:

In the company field, enter the first two digits of your company number

  • For example, if company 9002, just enter “90”

In the “LoadId” field, enter the “Load Id” from the “All loads screen”

  • See below


The report should return a load work line.   This is the item number you need to cancel

Using the item number found, go to:

  • All loads screen
  • Find the load
  • Click “Work details” button
  • Find the item number listed on report
  • Click “Cancel work line”
    1. Click “Ok” button on dialog