On the "All loads" screen, users will sometimes get this error when try to "Confirm outbound shipment"

To fix this:

On the "All loads" screen, double click the load that is having the error.

This will open the "Load details" screen'

Find the item number that is in the error message

You will notice that the to “Quantity” columns don’t match.

Set it’s “Under delivery” to 100.  (this means allow 100% to be “under delivered”)

  1. If that gives an error, set the “Quantity” column to the same value as “Work created quantity”

Close this screen

You should now be able to confirm the outbound shipment.