If you are missing emails and they are going to your Outlook Junk mail folder, there is a way you can stop this from happening.  We cannot directly control what messages go there.  The Outlook program makes this determination based on how often you delete certain emails and other things like always deleting messages with a particular subject line.  If you want to stop this from happening, find the message in your Junk Mail folder and complete the following steps:


  1. Find / Click Junk Mail folder from the Folder Pane on the left
  2. Right-click on the message that you want to keep from going to Junk Mail
  3. Click the “Junk” option from the sub-menu
  4. Click “Not Junk”

Outlook will remember this setting and no longer flag it as Junk.