The following training links are available to you at any time. Please take advantage of this material to get the best out of the new phone system.
How to connect Yealink hardware phone to the network
How to login to GoTo deskop, web, and mobile app to use the softphone and call manager features.
Yealink T54W Quick Start Guide
A quick-start guide for getting familiar with your new phone
Full interactive guide for Yealink T54W hardware phones
Youtube Channel containing several usefull training videos on operation and usage of the Yealink hardware phone
Easy-to-use guide for programming Yealink buttons and hotkeys
Shortcut keymap for IP phone functionality
Live Interactive Basic Training (pre-recorded session hosted for Dunlap & Kyle)
Guide for setting up voicemail and getting voicemail to your email address.
How to send / receive e-fax
Integrate GoTo app with Outlook contacts so you can access them from GoTo app contact list and click numbers to dial from Outlook.
Youtube channel for GoTo Mobile App
How to use the GoTo supervisor dashboard for reporting and call queue analytics
How to use the agent dashboard to operate within a call queue
The training below is FREE and offered by GoTo on a regular basis. Anyone can access the training.