The following training links are available to you at any time.  Please take advantage of this material to get the best out of the new phone system.

GoTo Yealink Connection Diagram

How to connect Yealink hardware phone to the network

GoTo Connect Login Procedure

How to login to GoTo deskop, web, and mobile app to use the softphone and call manager features.

Yealink T54W Quick Start Guide
A quick-start guide for getting familiar with your new phone

Yealink T54W Guide (Full)

 Full interactive guide for Yealink T54W hardware phones

Yealink Youtube Channel

 Youtube Channel containing several usefull training videos on operation and usage of the Yealink hardware phone

How to Program Yealink Buttons / Line Keys

Easy-to-use guide for programming Yealink buttons and hotkeys

GoTo Star Codes

Shortcut keymap for IP phone functionality

Live Interactive Basic Training (pre-recorded session hosted for Dunlap & Kyle)

(No longer available)

GoTo Voicemail Configuration / Voicemail-to-email

Guide for setting up voicemail and getting voicemail to your email address.

GoTo E-Fax

How to send / receive e-fax

Integrate GoTo app with Outlook Contacts

Integrate GoTo app with Outlook contacts so you can access them from GoTo app contact list and click numbers to dial from Outlook.

GoTo Mobile App Training

Youtube channel for GoTo Mobile App

GoTo Supervisor Dashboard

How to use the GoTo supervisor dashboard for reporting and call queue analytics

GoTo Agent Dashboard

How to use the agent dashboard to operate within a call queue

GoTo Official Training


The training below is FREE and offered by GoTo on a regular basis.  Anyone can access the training.